Privacy Policy
At HamalDigital, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
Information Collection: We collect personal information such as your name, email address, business name, and project details when you submit forms on our website.
Use of Information: The information collected is used to provide our services, communicate with you, and improve your experience with us.
Data Security: We take appropriate measures to protect your personal data from unauthorized access or disclosure.
Cookies: Our website uses cookies to improve functionality and user experience. By using our site, you agree to our cookie usage policy.
Third-Party Disclosure: We do not sell, trade, or transfer your personal information to outside parties without your consent. Your Consent: By using our website, you consent to our privacy policy
Terms of Service
By using the HamalDigital website and our services, you agree to the following terms:
Service Agreement: All projects initiated with HamalDigital are subject to a mutually agreed proposal or contract, outlining the scope, timeline, and payment terms.
Project Scope: Any additional services requested outside the original scope may result in extra charges and will require a new proposal or contract.
Payment Terms: We require a 50% upfront payment before commencing any project. The remaining 50% is due upon project completion.
Project Timelines: Delivery timelines are estimates and may be adjusted due to unforeseen circumstances. Clients will be informed of any changes in deadlines.
Revisions: We offer up to [number] revisions as specified in the contract. Additional revisions may incur extra fees.
Cancellation Policy: Should you wish to cancel a project, a fee will be charged based on the amount of work already completed.
Refund Policy
We strive to ensure client satisfaction with our services. However, our refund policy is as follows:
Initial Deposit: The 50% deposit made at the start of the project is non-refundable once work has begun.
Cancellation Refunds: In cases where a client cancels a project midway, any refund will be based on the percentage of work completed. The remaining balance may be refunded on a case-by-case basis.
Completed Projects: Once a project is completed and delivered, refunds will not be provided. We will work with you to address any concerns within the agreed revision scope.
Delivery Policy
We are committed to delivering high-quality services and products to our clients in a timely manner
Project Delivery: All deliverables, including websites, Shopify stores, and other digital solutions, will be provided according to the agreed timeline and scope in the proposal or contract.
File Transfer: Upon project completion, all files and assets will be transferred to the client via secure digital methods (e.g., email, Google Drive, etc.).
Client Responsibilities: Clients are responsible for providing any necessary materials (e.g., logos, content, product images) required for the completion of the project.
Ongoing Support: Post-launch, we offer maintenance and support services as outlined in the contract.